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the cost center that paid its way精选
HBR CASE S TUDY AND C OMMENTARY
Should Camden pull The Cost Center That
the plug on its
newest profit Paid Its Way
center?
Four commentators offer by Julia Kirby
expert advice. •
Reprint R0204A
Converting a cost center at Camden Robotics into a profit center
seemed like a masterstroke—especially when it actually raked in a
nifty return. Then the complaints started.
HBR CASE S TUDY
The Cost Center That
Paid Its Way
by Julia Kirby
.
D
E “Well, Eric. You look like the cat that ate the ing, as the two walked together to the coffee
V
R
E
S canary. What’s up?” Grace Tansky, the ma- station down the hall, with Eric giving Tom a
E
R
S tronly assistant to CEO Tom O’Reilly, couldn’t play-by-play of the win.
T
H
G
I help but comment as she watched an obviously
R
L
L pleased with himself Eric Palmer bound up the
A. A Cost Center Comes of Age
N
O steps toward her. This was the executive suite
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