英语学习商务英语邮件一模版课件.ppt

上海力顺船用配件有限公司 MARISO CORPORATION 商务英语--- 电子邮件英语（一） 投诉与致歉 Apology for late delivery Apology for sending wrong goods Complaint and apology 1 Apology for late delivery A 因出货延迟而道歉 1）We now make an apology to you for the delay of delivery. 2) Please accept our apology for~~ 3) We regret to say that…is our responsibility. 4) We regret to say that~~~ 5) It is regrettable that~~ 6)We expressed our regret for the fact that~~ B 委婉请求对方的谅解 1）We hope the carelessness of ___ will not influence our relation. 2) Please do not let__ negatively affect our relationship. 3) The cooperation will not be deteriorated by___. Sample letter Thank your very much for your email. We are quite sorry for the late delivery.① (说明出货延迟的 原因).Carefully checking ②(依据文件的名称及编号),we found that the goods ③ (说明货物的情况 ).We very much regret to say that the matter has slipped our attention. After finding this mistake, we have ④ (采取的补救措施),If nothing goes wrong during the transit, you will receive the products ⑤(预计到达的日期).Hopefully, this late delivery will not deteriorate our relationship. If you have any questions, please contact me directly. We appreciate your under-standing. ① 延迟的原因，如： 原材料短缺 There is a shortage of raw materials. 发现部分产品破损 The products in warehouse are suffering from leakage. 产品受潮 The products are suffering from moisture. ③ 货物的情况，如： 还停留在港口 remained in the port 未包装 had not been packed 由于破漏受损 were damaged because of the rough leakage ④ 其他的补救措施,如： 立即装运 Shipped the products immediately 空运货物 delivered the products by air 2. Apology for sending wrong goods A表示我方认真检查出货错误的原因 We hardly receive the complaints like this, thus we~~ We ~~with great attention. Refer to your complaints,~~~ has its special importance. B提出补救措施 1）Thus, we would~~ 2) ~~would be appreciated. 3) We hope you can ~~as a necessary compensation. C 再次重申弥补措施 1）we will make great effort to~~~ 2) Kinds of measures would be taken to ~~ 3) ~~will be sent to you quite soon a