泉州悦华酒店服务与管理标准手册客房部分.doc

悦华酒店服务与管理标准手册 （客房部分） 目 录 客房部服务手册（工作流程与操作细则） 1、洗衣房主管工作流程与操作细则······················· 制定计划··········································· 任务分派··········································· 过程控制··········································· 工作评估··········································· 2、洗衣岗领班工作流程与操作细则······················· 制定计划··········································· 分派任务··········································· 过程控制··········································· 工作评估··········································· 3、设备维修岗工作流程与操作细则······················· 洗涤清洁设备维护保养······························· 4、洗衣岗工作流程与操作细则··························· 检查及处理········································· 衣物干洗··········································· 衣物水洗··········································· 衣物手洗··········································· 烘干··············································· 熨烫··············································· 包装··············································· 成品检查及核对····································· 5、布草水洗岗工作流程与操作细则······················· 布草洗涤··········································· 6、布草烘干岗工作流程与操作细则······················· 布草烘干··········································· 7、布草平烫岗工作流程与操作细则······················· 布草熨烫··········································· 特殊物品处理······································· 8、布草房领班工作流程与操作细则························ 洗涤工作量统计····································· 9、布草房服务员工作流程与操作细则····················· 员工制服管理······································· 对外洗涤服务······································· 缝补··············································· 布草发放··········································· 更衣柜管理········································ 制服与布草保管····································· 10、布草输送员工作流程与操作细则························ 布草运送··········································· 11、清洁组主管工作流程与操作细则······················· 制定计划··········································· 任务分派··········································· 过程控制····························