新加坡海底捞新员工岗位分工.ppt

Roles and Responsibility 岗位分工 Topics  目录 Specific Roles 具体分工 2 1 Purpose of defining roles 分工目的 1 Purpose of Defining Roles 分工目的 1.1 Purpose of Defining Roles 分工目的 分工是为了让我们更专业地从事工作。 分工可以使我们的工作更有效率。 海底捞鼓励一岗多能！ 说明：各门店因为店面格局不同，岗位分工会略有差异。 2 Specific Roles and Responsibility 具体分工 2.1 Specific Roles and Responsibility 具体分工 Defining Post岗位分工 Operations 前堂 Kitchen 后堂 2.2 Operations Roles Responsibilty 前堂岗位分工 Reception Counter 门迎组 Restaurant Service 服务组 Operations 前堂 2.2.1 Reception and Hosting 门迎组 Reception 门迎组 门迎 Welcome staff 游乐园 Playroom 美甲Manicure 电话吧 Reception 酒水吧 Beverage Toilet attendant 2.2.2 SERVICE AND OPERATIONS 服务组 Server服务员 Hot Towel发毛巾 1、Be attentive to the customers 注意力放在顾客身上； 01 2、Timely and accurate and be professional 能做到快速准确及业务熟练； 02 3、Deliver special service timely and accurately. 能够准确提供常规特色服务。 03 4、Eager to serve customers, Observant and meticulous. 急客人所急，做到察言观色。 04 Responsibility of a Server服务员基本要求 2.3 Kitchen Roles AND Responsibility 后堂岗位分工 传配组 上菜房 Kitchen 后堂 Food runner Side Kitchen Main kitchen 2.3.1 Food runner side kitchen 传配组 food runner side kitchen 传配组 配料间 Soup Selection 小吃房 Snacks Staff Meal 员工餐 Kung Fu Noodle 捞面 food runner side kitchen 传配组 Fruits Preparation 水果房 Sauce Preparation 油碟房 Washing area 毛巾房、洗杯间 Food Runner 传菜 Soup Soybean milk Beverage Preparation 打汤、豆浆、饮料 2.3.Beverage and Runner 传配组 Clearing 收台 7 Rules to food runner. 传菜员七不端 Non conforming quality, do not serve. 质量不符合要求不端； Non conforming Quantity, do not serve. 分量不足不端； Non conforming hygiene, do not serve 卫 生不达标不端； Dryness to vegetables, do not serve 不洒水不端； No garnish, do not serve. 不点缀不端； 颜色不纯不端； 形状不符合要求不端 1、Familiar with operations, timely accurate, strong sense of safety awareness 业务熟练，快速准确；安全意识强 01 2、Full concentration on work. 注意力要放在工作上 02 3、Strong sense of co-operations 主动、配合意识强。 03 4、P