关于呼叫中心缩写.docxVIP

1B+D普通座席接口AACDAutomatic Call Distributor自动呼叫分配器/排队机ActiveUserActive User ComponentWeb用户端AITAttendant Communication Card排队机座席通信板APCAttendant Process Card排队机座席通信卡（座席侧）ApLogicApplication Logic Server应用逻辑服务器APIApplication Programming Interface应用编程接口ASAccess Server接入服务器ANIAutomatic Number Identification自动号码识别ASLAnalogue Subscriber Line Board模拟用户板ASPApplications Service Provider 应用服务供应商BBHCABusy Hour Calling Attempt忙时小时试呼次数BRIBasic Rate Interface基本速率接口BAMBack Administration Module后台管理模块CCCCBarCallCenter Connection Control Bar通用座席CCPCommon Communication Proxy网络通信代理CCSCallCenter Server呼叫中心服务器CCMCall Control Module呼叫控制模块CCITTConsultative Committee on International Telegraphy and Telephony国际电报电话咨询委员会ChangeServerChange Server传真转换服务COM/DCOMComponent Object Model/Distributed Component Object Model组件对象模型/分布式组件对象模型CRMCustomer Relationship Management客户关系管理CPUCenter Process Unit中央处理单元CSTA Computer Supported Telephone ApplicationsCSTA协议CTIServerComputerTelephony Integration Server计算机与交换机集成服务CTIComputerTelephony Integration计算机与电话集成技术DDLLDynamic Link Library 动态链接库DNISDialled Number Identification ServiceDTDigital Trunk数字中继EECCEnterpriseCallCenter企业或机构租用电信经营商的Public Call Center Platform而建设的呼叫中心（即虚拟呼叫中心）FFPFax Peripheral传真台HHLRHome Location Register归属位置寄存器HTMLHypertext Mark-up Language 超文本链接标示语言IICDIntelligent Call Distribution智能呼叫分配ICDCommIntelligent Call Distribution Communication智能呼叫分配通讯INtessLinkINtess Protocol LinkINtess通信协议ISDNIntegrated Service Digital Network综合业务数字网ISUPIntegrated Services Digital Network User Part 综合业务数字网用户部分IRCIntelligent Routing Center智能路由中心IVRInteractive Voice Response 交互式语音应答JJTAPIJava Telephony APIMMDSMonitor Daemon Server监控代理服务器MASManage Application Server管理应用服务器MCPMAS Connection Proxy管理应用服务器连接代理MEMMemory（数据）存储板MailMEmail Media ServerEmail媒体服务器MAPMobile Application Part移动应用部分MMPManagement Monitor SystemMTPMessage Transfer Part消息转移部分MSCManagement System Client管理系统客户端OOutboundOutbound System呼出管理系统PPBXPrivate Branch Exchange专用分组交换机PLMNPublicLandMobile Netwo