Starbucks-星巴克.pptVIP

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Starbucks-星巴克

Leader: 马宝海 Members: 易曼 陈敏 ;We will analyze Starbucks from three aspects -- 顾客服务氛围(atmosphere) 顾客服务礼仪(courtesy) 顾客服务关系维护(relationship) ;;服务氛围(Atmosphere);服务氛围(Atmosphere);服务氛围(Atmosphere);服务氛围(Atmosphere);8. Free newspaper and magazines, making people relax. 9. Quiet music and cozy cakes;服务礼仪(Courtesy);服务礼仪(Courtesy);服务礼仪(Courtesy);5. Customer was back again and consulted the “buy three get one” activity. Waitress explained in detail.;服务礼仪(Courtesy);服务关系维护(Relationship);2. Using Guangdong Development Bank Card will have a concession.;服务关系维护(Relationship);Culture and philosophy Staff recruitment employee training Pay and Benefits System Employee incentive system; Management Trainee Plan is an aim to foster outstanding retail management talent of development projects.;Management Trainee through a quick talent development projects, to attend include retail core training courses, job training, one-on-one coaching, leadership dialogue, a series of learning and development activities. ;At Starbucks, mysterious customers in order to check for each customer made a good cup of coffee service standard and to establish a mechanism for evaluation.It is used to monitor important way to manage services enterprises.This is an important way to Is used to monitor important way to manage Terminal Services enterprises. This is an important way of managing employee or monitoring them.;Conclusion;

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