实用英语写作2.pptVIP

Subject contents: 1. Keep the subject short and clear: avoid certain headings-viruses short but specific subject are needed Subject contents: 1. short and clear: but avoid too general headings; Subject contents: product information vs. Laptop T400 information News about next week’s meeting vs. Next week’s meeting cancelled 3. Greetings: a friendly but business-like tone; choice of the forename versus the surname? Punctuation omission e.g. Dear Miss Lawson  e.g. Dear David purpose 1. what the message is about in the first paragraph. 2. full details and discussion in the following paragraphs. 3. the final paragraph indicates what should happen next. E-mail Writing e.g. I will send a message to your office on Tuesday Morning to collect the faulty goods. Please let me have your order by the beginning of the month. Politeness and Tone: Try to be polite Superior staff: Please… Subordinates: Would you or I would be grateful if …  Attachments: Refer to attachments Include the attachments Use them only when they are really needed clear file name of the attachment E.G. Try not to use an attachment unless you are Sending complicated documents; Sometimes attachments can be annoying. Suppose some customers just want to know A specific information of a product. Instead of Answering the question clearly in the body of The mail, you send them the brochure of the Product which include more than a hundred questions. What will the customers feel? Annoyed or ignored? If you use an attachment, make sure that the file name describe the content, and is not too general. E.G. “The message doc” is bad But “Quality Assurance Report 2006. doc” Is good. Endings: End the message in a polite way. Common endings are the ones in letter writing Names: Include you