前台英语 FIT CHECK IN.docVIP

Front desk english 前 台 英 语 FIT Check-in with reservation 有预定散客入住 G: guest（客人） R: receptionist（前台接待员） R: Good morning/afternoon/evening sir/madam, welcome to our hotel. How may I assist you? 早上/下午/晚上好，先生/女士，欢迎光临，请问有什么可以帮到您？ G: Good morning/afternoon/evening. I want to check-in. 早上/下午/晚上好，我需要入住。 R: Do you have a reservation? 请问您有预定吗？ G: yes. I have a reservation. 是的，我有预定。 R: May I have you name or company name. 请问您的姓名或者公司名称。 G: Sure, my name is PETER, PETER LEE, from Motorola Company. 我叫彼得，李彼得。我来自摩托罗拉公司。 R: Ok, Mr., lee wait a moment please, I will check the reservation record. (Latter) yes Mr., lee I get you reservation, you booked a standard room for king size bed on the non-smoking floor, and you will be stay in our hotel 3 nights, the room rate is XXX per night, is that right? 好的，李先生请稍等，让我查一下预定记录。是的李先生我们有您的预定。您定了一间非吸烟楼层的标准大床房预计住3晚。房价是XXX元每晚，对吗？ G: Yes, that’s right. 是的，没有错。 R: Mr., lee may I have you passport? 李先生，请您出示一下您的护照。 G: sure, here you are. 好的，给你。 R: thank you. (Get the passport from guest with two hands) 谢谢您。（用双手接过客人的护照） …after fill out the registration form …登记完后 Thank you passport. (Return the passport to the guest with two hands) 谢谢你的护照。（用双手将护照还给客人） G: thank you. 谢谢 R: Please sign your name here Mr. Lee (let guest sign the name on the registration form) 李先生请您签一下名字（让客人在登记单上签字） G: Sure 好的 R: How would you like to pay the deposit? In cash or by credit card? 请问您怎样付押金？现金还是信用卡？ G: How much should I be pay in cash? 如果付现金需要多少钱？ R: 1200 RMB is enough if haven’t other charge settle to the room. 1200元，如果没有其他大额消费计入房帐的话。 G: Ok, here you are. 好的，给你。 R: Thank you Mr. Lee. (Get the money from guest with two hands) 谢谢您李先生。（双手从客人手中接过现金） Fill in the deposit record and let guest sign then one copy to the guest. 填写押金收据并让客人签字，并将其中一联交与客人。 ….Make the key card for the guest. ….为客人制作房卡 R: Mr. Lee this is your room key. Your room number is 507. On the 5th floor. The breakfast from 7 to 10 AM on the first fl