体验商务英语3 试题Exit_Test.docVIP

Exit Test (general review) Track 9 Listening 1 You will hear five people talking about telephoning. For each recording, match each speaker to the piece of advice (a–h) that he/she gives. You will hear the recording twice. 1 Speaker 1 a) Explain the purpose of your call 2 Speaker 2 b) Don’t interrupt the other person 3 Speaker 3 c) Be careful when transferring calls 4 Speaker 4 d) Control any feelings of frustration 5 Speaker 5 e) Prepare your call before dialling f) Be friendly and professional g) Clarify anything you don’t understand h) Take notes during the call 2 Listen to the radio report and choose the correct option. 6 Over the last year, Matthews has seen a) overall profits fall by over fifty percent. b) its turnover more than double. c) clothing sales decrease by about a third. 7 Which statement is true of the smaller clothing retailers? a) Six have sold their businesses to bigger retailers. b) Three went bankrupt over the summer. c) Two hope to merge their operations soon. 8 According to Jane, Beanelys a) is the most popular retailer in the area. b) is changing the way the company is organised. c) plans to expand the chain. 9 Which statement does Jane make about the clothing industry? a) There have been relatively few changes in customer demand. b) Small businesses can’t afford the rates on their premises. c) There is a large number of competitors. 10 What reason is given for problems in the clothing industry? a) Companies are failing to diversify. b) There has been an increase in customers shopping online. c) Large companies can demand better deals from suppliers. Reading A Read the article and complete the gaps (11–15) with the sentences (a–e). a) On the one hand, some manufacturers can be too old-fashioned and too concerned with the importance of product engineering and the functionality of manufactured objects. b) Still, the battle between form and function is one that never quite goes away. c) And what of the Dyson vacuum cl