酒店服务实用英语(前台)ppt.pptVIP

【【【非常欢迎观看本文档】】】 （实用篇） 酒店服务英语 directory (1)Bellboy (2)Receptionist (3)cashier (4)operator （1）Bellboy （B=Bellman/Bellboy G=Guest） B： Good　morning　madam /sir. Welcome　to　the　kunming Airport hotel. 　May　I　help　you? G：Y es,I’d like to stay here tonight. B： I’m sure you will. This way to the The reception Desk, please, madam./sir G：Thank you. B: You’re welcome. (2)Receptionist （R=Receptionist G=Guest） R： Good morning, madam/sir， May　I　help　you ? G：Good morning. I’d like to stay here. R：Yes,We have suites, deluxe standard rooms and standard rooms, which one do you prefer ? G：A standard room, what’s the rate? R：368 yuan per night including breakfast. G：OK, I’ll take it.　 R：Could I have your passport? (2)Receptionist R：Thank you Mr. Johnson. Would you mind signing here? Would you mind paying the deposit 700 yuan?. (……) R：Mr. Johnson, this is the key to room 8405 and your room card, and this is your receipt. the bellboy will show you up with you baggage. G：Thank you very much. R：You are welcome. Hope you’ll enjoy your stay with us. (3)cashier （ C=cashier G=guest） C：Good morning, sir. May　I　help　you ? G：I’m leaving today. Could I check out now? C：Certainly, sir. Please show you room key and receipt. G：Here you are. C：Thank you, Mr smith. Here is the bill. It’s 540 yuan .　　Please have a check. cashier G：It’ok. C：Mr.smith, you have paid 700 yuan deposit, here’ your balance 160 yuan. G：Thank you . C：It is my pleasure. Have a nice trip. （四）operator （ O=operator G=Guest） G：Is this the KunMing Airport hotel ? O：Speaking, May I help you? G：Yes, Could you put me thr