前台系统SHUTDOWN的应急处理.docVIP

FRONT OFFICE - CNTINGENCY PLANNING MANUAL SYSTEM - PERSONS -IN-CHARGE S/No Tasks Names of Persons – In – Charge Departments 1 Supervision of entire manual operations close coordination with MIS on system schedules FOM/AFOM FO 2 Command Center DM/RM/Con./Security FO/Security 3 Runners stationed at command center GSAS Con. 4 Runners to pick up manual checks from Outlet operation departments e.g. Telephone, BC, Health Club. (Other Depts. should assign their own runners). GSAs Con. 5 Room status control Rooms controllers /GRO FO/HSKP 6 Pre-arrival preparations: R/C, Welcome Folders , Amty, Svcetc. Rooms controllers/GRO FO 7 Coordination with FO for rates queries: same day rsvn preparations RSVN Mgr/GRO RSVN 8 Fail-safe key cards ctrl GSAs FO 9 Front Desk flw up crtl GSAs FO 10 Check – ins coordination GRO FO 11 Check-outs coordination GRO FO 12 Assistance for credit card city ledger settlements Credit Mgr Accounts 13 Assistance at check – outs AR Supervisor GSAs Accounts 14 Manual folios ctrl GSAs Supervisors FO/Accounts 15 In-house guest lists update GSAs FO 16 Manual bucket checks Income Auditor/ DM FO/ Accounts 17 Postings of all transactions once system is back GSAs/Supervisor Income Auditor FO/ Accounts 18 Rate variance checks Income Auditor Accounts 19 Tally of all transactions between manual and system postings Accounts FRONT OFFICE – CONTINGENCY PLANING-SHAR Front Office 01- Task List Date Time Task Tools Materials Required Action By 1. Daily Job Print Contingency Report for System Down after every night audit, Contingency Report include: 1.OPMS-ARR S-ARR Arrivals Detailed; 2. OPMS-GIH In house: By Room; 3. OPMS-GIH In house: By Name; 4. SLIM-DEP Departure All; 5. OPMS-FIN Open Balance All; 6. OPMS-HSKP Vacant Rooms; 7. OPMS-GIH Messages Guests INH Due Arrival, it is total 7 reports. Online system Front Desk SA 2. Daily Job Confirm Departure date time with all FIT guests upon check in Front Desk 3. Daily Job Check the conditio