机顶盒常见问题修理（Set top box FAQ repair）.docVIP

机顶盒常见问题修理（Set top box FAQ repair） Receive equipment issue summary Set top box (1) installation of set-top boxes; 1. What accessories does set-top box have? Set top box accessories are: set-top boxes 1, smart cards 1, remote control 1, 3 end of the audio and video cable 1, radio frequency line 1, satellite receive antenna 1 sets; in addition, manual 1, warranty 1 sets. 2. Where can I find the pre authorization date for the set-top boxes? Check the warranty on the warranty date (the date of expiration of the equipment). 3, set-top boxes how to install? Please refer to the set-top box installation instructions for installation. If you cant complete the installation, please contact the local maintenance site. (two) common problems in the use of set top boxes 1 all stations or individual stations show no signal? (1) check the platform to monitor the large screen, confirm no signal, inform the user that the satellite signal is not good for the moment, please wait a moment. And notify the platform personnel on time. (2) please search again. According to the remote controls menu - system settings - confirm - enter password 0000 - confirm - automatic search - confirm for automatic search. If there is no signal, please contact the local maintenance site. 2, where can I check the set-top box number, smart card number, encryption serial number? Set-top box number 16 digit, smart card number 12 digits, encryption sequence number 11 digits. (1) the user of the users warranty has the above information. (2) external packing of products. (3) press the remote control menu button, you can also find. (4) set top box. 3, watching the process suddenly black screen, how to do? Please check whether the set-top box and TV set are power, and if the power indicator is on, check the connection between the set-top box and the TV set. In addition to the above, please turn off the set-top box power and reboot. 4, rainy days, bad weather, why the signal is not good? Live satellite signals are easi