商务英语写作 9.pptVIP

Chapter 9 Letters of Apology and Congratulation When apologizing You must be sincere, direct, and brief. Reinforcement of the error would work against the purpose of apology. Empathy is the key to an appropriate apology. Useful Expressions I must apologize to you for… I am very sorry that.. I am afraid what I have done has caused much inconvenience to you. I sincerely hope you understand that I offended you quite unintentionally. I believe you can understand that I have not intended to hurt you. I owe you an apology. Useful Expressions I am to blame for this unpleasant thing. Please pardon/excuse/forgive me. I sincerely hope that you will kindly accept my apologies. I hope you will kindly forgive my lapse of attention. I am so sorry to have put you to/into so much trouble. Translation Practice 亲爱的戴维：　　请原谅我收到您12月7日的来信后迟迟未复。 您的来信到来时，我正巧在香港，家人无法及时转递。你的信一直放在我写字台上，直到我回到才看见，拖至今天才回信，深表歉意。 　　这次出去旅行饱览了许多美丽景色，下次见到您时，将告诉您一切。 Sample Writing Dear David: Please excuse me for not having answered your letter dated 7, December sooner. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to do is to write to you these few lines to express my deep regret.? I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account of them when I see you next.? Sincerely yours,? Letters of congratulation Begin with the reason for writing. Tell how you learn about the good news and make the reader feel certain that he/she deserves the praise. End the letter by using an encouraging and conversational tone. Opening and congratulation I was delighted to hear that… I was very pleased to learn that… It’s a pleasure to hear that… I would like to extend / send my warmest / sincere / heartfelt congratulations to you. My colleagues join me in sending you our warmest congratulations. Please accep