Combat- how to maintain the derivative good customer relations（战斗u2014u2014如何保持导数良好的客户关系）.docVIP

Combat: how to maintain the derivative good customer relations Free Paper Download Center news: you do derivative, after a period of time after the tireless efforts to accumulate more and more customers, but how can we safeguard these customers, so that they become our loyal clients? Derivative usually hear mostly about how to train some tips smoke powder, so with everyone today to share my years of experience in CRM Customer Operations, talk about how to maintain good customer derivative relationship. 1, build customer relationships The customer focus to a pool house, first of all have clear where our customers. Now users scattered sources: QQ space Dian Dian microblogging micro shop, or circle of friends, and so on; User status is different: there are micro-channel direct payment to complete the transaction, there is no direct payment transaction orders links, unlike electricity supplier must pass the same part of the way under the single payment So this time we face a problem, no way to collect customer information and tools to achieve by the way. So to build derivative of customer relationships, customers must first concentrate into a pond. Proposal Via Excel spreadsheets or micro membership system Put all the scattered sales platform customers on an Excel spreadsheet or slightly membership system for maintenance management. No matter what way to make a purchase, we have to ship it to the customer? Some customers at least a few indicated that: name or nickname, shipping address Dian Tel. So we can build a customer database of customers through these attributes. Of course, there can be other labels, promotional activities to facilitate post. 2, buy links How to maintain customer? Customer purchase orders reminders links usually have to pay shipping Dian Dian attendance and other contact points reminder. I believe many people will come after consultation with the non-purchase, now it is mostly derivative individuals