Combat- 2016 Taobao shop how to operate（战斗- 2016淘宝店如何操作）.doc

Combat: 2016 Taobao shop how to operate Research papers Download News: Q: Shop dynamic score of less than 4.7, how do Answer: a through CRM, baby do the library - Delivery - Receipt of SMS alerts, along with logistics companies and express a single number, easy to buyer inquiries, enhance the customer experience. b. Since the shop sold mostly large products, baby also has a certain weight and volume, prior to shipment to check carefully whether the baby flawed, pay attention to every product quality control (focus on the manufacturing process quality checks, from supply chain grabbed); at the same time need to consider baby shipping damage during transport, product packaging should be strengthened in order to reduce the risk of product quality problems, reducing manpower late replacement and aftermarket; also give buyers a better buy experience c. Strengthening customer electricity supplier knowledge to learn and improve professional rigor and communication with customers on customer communication, professional knowledge and theory with the characteristics of the product selling point, patience, resolve customer encountered in the heart of the shopping process problem d. establish the depth of cooperation with the local logistics companies, the first time football member, shipping and transportation process in some detail care, improve delivery speed, while further strengthening the protection of the product . E goods from cost considerations, beautifully crafted aftermarket cards and coupons, to solve customer problems can arise when the product is first time to understand the sale process flow; to give a certain amount of coupons that can be used with the next arrived, improve customer turn heads f. data collected periodically buyer, the buyer needs to understand and improve marketing and service levels Q: What did not flow after the event can not be reported sales store shelves a good product, the first step is to brush single brush up bef