SOCIAL WORK SKILLS McGrawHill Education（社会工作技能McGrawHill教育）.pdfVIP

SOCIAL WORK SKILLS A PRACTICE HANDBOOK Pamela Trevithick Open University Press Buckingham · Philadelphia Open University Press Celtic Court 22 Ballmoor Buckingham MK18 1XW email: enquiries@openup.co.uk world wide web: www.openup.co.uk and 325 Chestnut Street Philadelphia, PA 19106, USA First Published 2000 Copyright © Pamela Trevithick, 2000 All rights reserved. Except for the quotation of short passages for the purpose of criticism and review, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher or a licence from the Copyright Licensing Agency Limited. Details of such licences (for reprographic reproduction) may be obtained from the Copyright Licensing Agency Ltd of 90 Tottenham Court Road, London, W1P 0LP. A catalogue record of this book is available from the British Library ISBN 0 335 20699 9 (pb) 0 335 20700 6 (hb) Library of Congress Cataloging-in-Publication Data Available Typeset by Type Study, Scarborough Printed in Great Britain by Biddles Ltd, Guildford and King’s Lynn CONTENTS Acknowledgements vii Introduction 1 1 Using theory and research to enhance practice 9 2 Understanding human beings 29 3 The importance of communication, listening and 50 assessment skills 4 Basic interviewing skills 69 5 Providing help, direction and guidance 114 6 Empowerment, negotiation and partnership skills 140 7 Professional competence and accountability 162 Conclusion