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Property Management 物業管理 Property Management 物業管理 46 Annual Report 2008 二○○八年年報 47 Property Management 物業管理 Property Management 物業管理 As a quality property and quality living-focused organisation, the Housing Society 房協重視物業的質素 ，並為居民締造優質生 goes to great lengths to ensure that both our hardware and our services meet the 活 ，因此我們致力確保所提供的房屋及服務達 stringent standards we strive to deliver. Equally important, it is vital to the Housing 到我們追求的嚴格標準 ，同時亦能滿足住戶及 Society that our properties and services meet the expectations of our customers 廣大市民的期望。我們謹守目標 ，不斷監察及 and the wider community. With these goals firmly in mind, we continually monitor 盡量提升設施和服務質素。 and, wherever practicable, upgrade facilities and services. 要維持最高的服務水平 ，有賴優質的管理人才 The scope of our efforts to deliver the highest level of service would not be possible 及房協全體員工的日常努力。我們相信坦誠的 without strong management talent and the concerted on-going commitment of 溝通 ，對達致及維持最佳準則非常重要 ，因此 the Housing Society staff at all levels. Believing that open communication is 高層管理人員定期探訪轄下屋邨 ，與前線同事 important to maintaining and nurturing best practices, senior management 溝通 ，此舉有助培養分享的文化 ，使前線員工 regularly visits our estates to communicate with frontline staff. This approach has 的經驗及意見能傳遍房協。我們的前線員工與 helped us foster a culture where the experiences and ideas of frontline staff are 租戶亦很稔熟 ，大家甚至以名字相稱。租戶需 shared throughout the Housing Society. It is also a source of considerable pride 要協助時 ，房協的同事定必竭盡所能 ，作出迅 that many of our frontline staff are on first name terms with our tenants and are 速回應 ，充分表現全心全意的服務態度 ，我們 prepared to take that extra step to respond immediately for a call to help whenever 皆引以自豪。雖然員工背後所付出的努力未必 needed. Often these deeds take place behind the scenes and go largely 為人所知 ，更遑論受讚賞 ，但這足以反映房協 unheralded, but the