终端店铺持续盈利工具书-店铺管理.docVIP

慧浡 终端店铺持续盈利工具书攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻 攻 攻攻攻 攻 攻攻攻攻攻“慧浡企业”）以实效的中国文化传播为导向、以实用管理咨询服务为依托、以实战的销售培训为基石，专注珠宝首饰连锁经营领域，从中国企业实际情况出发，为中国企业提供一流的营运管理、组织建设、企业文化等方面的培训式咨询服务，并逐步开发具有慧浡文化特色的专业服务体系。攻, 我们深入研究中国传统文化思想以及中国现代革命成功因素--毛泽东思想，从中国企业文化出发，研制创新性业务战略和技术，将其商业化并加以推广，并为客户开发市场化的解决方案。我们的研究和创新项目旨在通过前瞻性洞察力为客户量身定制“深度跟进咨询辅导式培训”解决方案。攻攻 同时，慧浡公司可以辅导珠宝等连锁行业导入《终端店铺持续盈利工具书》，通过深入辅导式培训，将慧浡公司可以有效地与客户衔接，针对客户需求有针对性地设计培训需求、解决方案、实施方案以及保障措施，帮助客户落实问题的解决方案，并把解决问题的方法方式固化到企业内部。攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻如果售后服务人员的工作没有兑现企业的承诺，或者不能让顾客满意，那么企业所受到的负面影响是非常巨大的。要真正将企业的服务理念落到实处，提高顾客的满意程度，必须加强对售后服务部门的监督和考核。攻攻攻当顾客需要售后服务时，必须提供购买产品的原始凭证。攻攻顾客购买产品后，在10天内有任何不满意，均可退货，并得到100的全额退款。攻攻“信”攻当顾客使用“珠宝公司”产品，出现任何质量问题，我公司都将认真受理，保证顾客最终满意。并且只要顾客愿意，我公司将实施上门售后服务。具体服务内容如下：攻 顾客购买产品10天后、一年内，产品出现任何可作修补处理的质量问题，由我公司免费进行修补或局部调换。攻由于顾客使用保管不当或不可抗力造成产品损坏的或在顾客购买产品一年后，产品出现可作修补处理的质量问题，可由我公司进行修补或局部调换，免收加工费用，只收成本费。攻顾客购买产品10天后、一年内，产品出现质量问题，经一次修补或局部调换仍不具备合格产品的使用性能，顾客要求调换的，可进行调换，调换产品与原购产品的价格有差异的，实行多退少补。攻顾客购买产品10天后、一年内，产品出现较严重的质量问题，造成顾客无法正常使用的，如破损等，顾客要求退货的，无条件退货。攻攻 “快”攻公司将在得到顾客服务要求后，24小时以内对市内顾客实施售后服务，72小时以内对市外顾客实施售后服务。攻 攻 、上门服务行为规范攻在接到顾客上门服务要求后，必须在规定时间内（市内24小时，市外72小时）内执行。攻统一着装（公司发放的制服），配戴司徽。攻到市外服务必须使用普通话。攻见到顾客主动握手致意，并作自我介绍，举止大方、得体。攻与顾客交谈时，语调柔和、语气亲切、态度诚恳。攻在服务过程中必须做到三“不”：不吃顾客的东西、不喝顾客的茶、不接受顾客的馈赠。攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻岗位组织架构图如下：攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻攻