汽车维修中让步处理（Concession treatment in automobile maintenance）.docVIP

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汽车维修中让步处理（Concession treatment in automobile maintenance）.doc

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汽车维修中让步处理（Concession treatment in automobile maintenance）

汽车维修中让步处理（Concession treatment in automobile maintenance） The host plant has been introducing new cars, and the 4S shop is constantly improving its services, while consumers are becoming more and more difficult to serve. This is not, 4S store launched an appointment service for almost a year, but the actual effect is not ideal. Although the booking service has a variety of advantages of quick, convenient, punctual, excellent price, although the Beijing 4S shop early in the year before the start of the maintenance booking service, in fact, far from the 4S store reservation service feedback information is less than 30%. In the mature car market, the proportion of pre service is as high as seven or eight. Reporters saw in the auto repair factory three Honda stores and TOYOTA stores, people to car, maintenance of vehicles accounted for the majority, and scanty prior appointment, queuing, registration, a car, a car less than 10 minutes. In cooperation with the staff, the reporter came to the maintenance of car owners conducted a random investigation, in less than half an hours time, a total of 15 vehicles came in, and only two are made by appointment. In fact, in advance booking will give the owners a lot of things, the first day to make a phone call to inform the 4S shop, I will be tomorrow before the maintenance, 4S shop in accordance with the owners arranged time reserved stations. Second, the main arrival on time, immediately into the station, almost no waiting time. Since entering this year, most of the 4S stores in Beijing have been engaged in maintenance and reservation services. Customers in the repair and routine maintenance, as long as in advance to call the service station or booking in advance, you can in the agreed period of time to maintain their own car. But since the introduction of maintenance booking for a period of time, only less than 30% of customers have adopted a maintenance reservation, and most of the owners still take a casual approach. Why cant