管理新思维(一)课件.pptVIP

管理新思维与素质培养The Management Revolution商学院 王东民;课程简介;《管理的革命》;Taking the Lead;单　元;单　元;单　元;真实的企业案例、情景式解剖教学;●从幕后观察在各种具有说服力的真实场景中工作的管理人员。这些场景包括危机管理、招聘面试、电话会议、现场培训、战略企划等等。 ●对身为管理领域主导者的企业主管们所奉行的原则、信条和政策进行广泛的引人入胜的讨论。 ●研究和分析那些锐意改革、大胆尝试新的管理实践的企业。这些新实践包括全面质量管理、员工道德文化意识培训、授权给员工、沟通艺术等等。;第一讲　管理入门;学习目标;管理的定义 ;What Is Management?;What Is Management?;What is Management? (cont.);Who Are Managers?;Who are Leaders?;Who Are Managers? (cont.);Organizational Levels;Management Skills Technical - knowledge of and proficiency in a certain specialized field Human - ability to work well with other people both individually and in a group Conceptual - ability to think and to conceptualize about abstract and complex situations see the organization as a whole understand the relationships among subunits visualize how the organization fits into its broader environment;EXHIBIT 1.5: SKILLS NEEDED AT DIFFERENT MANAGEMENT LEVELS; 管理系统的构成 ;;How Systems Work;Organizational network of subsystems ;Total Quality Management (TQM) - philosophy of management based on continual improvement and responding to customer needs and expectations customer - refers to internal and external entities that interact with the organization’s product or service ;管理主体——管理者 ;管理者的含义与角色;管理者的素质 ;管理者的素质;管理者的道德与责任 ;管理创新 ;企业案例;Video Viewing Questions;4. What are the significant differences between management and leadership? How do management and leadership relate? 5. Why is Total Quality Management (TQM) considered such an important management idea? 6.What is a “technological gate keeper”? ;Evaluate the Statement of RB