业务说话技巧（Business speaking skills）.docVIP

业务说话技巧（Business speaking skills） To business speaking skills 2011-12-14 00:56 reading (0) reprinted from Zhang Ji. Reprinted share comments copy address Zambrotta Gianluca Zambrotta Report Edit a | next: you deal with the customer 24... 1., we smile to the right, but the customer did not respond, silent or cold answer: I casually look.. [error handling 1], thats OK. You can take a look. [error response 2] okay, you can take a look at it. [error response 3] OK, you look first, call me if you need any help. Template walkthrough Shopping guide: never mind. It doesnt matter if you buy or not now. You can know our products first. Here, let me introduce you to our lamps...... What color is the furniture in your bedroom, please? Comments: customer first down, in a relaxed mood to alleviate the psychological pressure of the customers, at the same time introduce lamp characteristics, then changed the subject in the form of questions and guide customers to answer questions, as long as the customer is willing to answer our questions, the clerk can further develop, make the sales process is smoothly. Shopping guide: thats OK. Shopping is more important! But miss, I really want to introduce you to our latest development of this crystal sand series, which has been sold very well in our DTL these days. You can get to know it first. This way, please. Comments: the first is still agree with customers, in a relaxed mood to ease the psychological pressure of the customers, and then changed the subject with a sincere and excited voice guide customers to understand a product, and by the powerful gesture to guide customers to sit with you, as long as the customer wants you to learn about the merchandise, shopping can deeply open questions in order to understand customer needs, make the sales process is going well. Wang Jianjun four point of view: shopping guide is not to guide the purchase, but the initiative to guide customers toward the direction of purchase 2., the customer really lik