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万豪国际最佳雇主的留心法则(Marriott International the rules of care for Best Employers) At Marriott International Hotels Group (hereinafter referred to as Marriott group), founder Willard. Marriotts words have been deep in the hearts of every employee: only the good care of employees, they will better care of customers.. As a staff member, and even the director of human resources at Marriott China, Yan Jiewen, who has been working at Marriott for more than ten years, has deep feelings for the companys mouth protection. In the Marriott group, a higher proportion of senior staff, three senior managers gathered together, seniority adds up often more than 50 years. According to statistics, 35% of new employees are still working for the group after 5 years of work. Most of the Marriott executives worked for Marriott for at least 20 years. In a highly mobile hotel industry, Marriotts turnover rate remains the lowest in the industry. So, whats the secret of Marriott keeping employees? Lets share Yan Jiewens work with us. Tide over difficulties Since its establishment in 1927, Marriott has consistently adhered to the six core values of trust, concern, honesty, integrity, respect and fairness. At Marriott, from hotel manager to general employee, these six values are used to measure and judge every decision and daily behavior. Especially since the outbreak of the financial crisis, the hotel industry, which has a high turnover rate of employees, has been greatly affected. To this end, the headquarters of the group based on the original six core values, and to all of its hotels launched seven best incentive team, with more specific way to remind managers at all levels, in the crisis and how to follow as in the past the Marriott enterprise value talk, try to better care of yourself the staff. Method 1: open communication All of the hotel each quarter Marriott are meeting with the staff of meeting form, for all hotel employees to report the operation situation, the latest progress and overall
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