客户服务工作细则及管理规定（Rules and regulations for customer service work）.docVIP

客户服务工作细则及管理规定（Rules and regulations for customer service work） Customer service rules and regulations, customer service rules and regulations In order to strengthen the management of information resources and improve the success rate of signing bills, documentary records are recorded in kind, and the following regulations are specially formulated: (1) registration and dispatch of customer resources; Customer resources collection channels from home customers (including telephone consulting customers), sales staff, with single customers, companies send customers and so on. Therefore, all the information resources must be documentary registration, otherwise 50 yuan / fine; then reported by the designer director, director of unified management, and sent to the designer. No other person may send a copy without authorization, otherwise 100 yuan / time will be fine. One Customers who come to the front, reception by the reception staff to negotiate, understand the situation, the front desk to the design director, the competent arrangements for designer services, registration of customer visiting records. Who receives the customer, who is responsible for the documentary, and each time the case is completed documentary list until the customer has signed a contract or other people to decorate. Two Any salesmans customers must timely documentary tracking, and provide basic information (such as owners name, property name, size, family plans, etc.) to the designers next step. If the documentary is not timely, to 20 yuan / fine, cause the single source drain, to 100/ times the fine. (two) documentary 1, after the designer orders, should promptly map out, quote, about customer communication, and timely and accurate record documentary record, in order to feedback to the Department head. If this form is not timely feedback to supervisor, to 20 yuan / fine, and the resulting loss of single source, with 100/ fine. 2., Monday and Friday unified collection of documentary records, check o