六. 小组的沟通和冲突（Six. Group communication and conflict）.docVIP

六. 小组的沟通和冲突（Six. Group communication and conflict） Six. Group communication and conflict What is communication? Communication refers to the behavior of information communication between people. The act of communicating information It can be broken down into two layers: Cognitive level Behavioral level Two communication process Information source - sender - - Code - - Information - - Trainee - Code - Information - feedback Three group communication 1 chain communication 2 communicating with each other 3 wheel communication 4 ring communication 5 open communication 5 communication comparisons on the phone Four barriers to communication 1 sender aspects (1) the cognitive level: the sender has the wrong understanding of the information; the information coding is wrong. (2) attitude level: rejection of receiver; hasty action; inconsistent words and actions (3) behavior level: there are some problems in the time, place, mode and mood of sending information. 2 receiver aspects (1) cognitive level: unknown semantics, self righteousness, emotional disorders, information complexity and so on. (2) attitude level: absence of mind, unwillingness to accept, unwillingness to communicate, dislike of listening, etc.. (3) behavior level: physical fatigue, pretending to listen, etc.. Five, the main factors affecting group communication (1) factors affecting effective communication among groups; 1 the position of the team members in the group 2 seating arrangements for the whole group. The nature of the work objectives of the 3 group 4 communication skills 5 Influence of cultural background (two) the principle of effective communication among social workers; I. cultivate good personal qualities (1) self-awareness (2) admission (3) empathy (4) warm (5) trustworthy (6) opening up (7) consistency (8) concentration (9) ability to solve problems and cope with problems. 2 good communication skills (1) non critical and non controlling attitude: following the principle of self-determination of