旅游英语unit5.pptVIP

Unit 5 Tour Guides The importance of a tour guide The role of a tour guide How to be a good guide? How to address a welcome speech How to introduce the scenic spots How to address a farewell speech The importance of a tour guide It is a bridge between tourists and other resources. (scenery, hotel, transportation) It can bring a lot of convenience and reduce much unnecessary trouble to the tourist. It is the most important service during all the tour sevices. It is the symbol of quality of tour service. It can meet the needs of tourists of different kinds by offering superior sevice. The role of a tour guide In charge of the arrangement of all the tour agenda. Explain and introduce the tour resources. Offer superior service about transportation and accommodation. Make sure of the safety of the travellers. Help to solve the trouble of the travellers they come across. How to be a good guide? Learn of the psychology of foreign travelers and know what they want. Try to use simple and accurate language. Study the foreign culture and respect foreigners’ customs. Be familiar with the historical culture of the scenic spots. To be honest, friendly, humorous. How to address a welcome speech Salutation and greetings Good morning, ladies and gentlemen Self-introduction I’m happy to be your guide during your visit in… My name is…. I’m from… On behalf of…, I warmly welcome you to…I’ll try my best to… Introduction of your colleagues Please allow me to introduce my colleagues to you. This is Mr. zhou, our driver. His bus number is G200288. Attention punctual, healthy, safe, parking place, belongings Sample 1 Ladies and gentlemen. Welcome to ___! May I introduce my Chinese colleagues to you ? This is Mr. ___from (China International Travel Service). He will travel with you throughout the trip in China. This is Mr. ___, our driver. His bus number is ___. My name is ___. I am from CITS. My job is to smooth your way, care