西方办公室礼仪文化.ppt

2) Stand up to welcome the customer 3) When leading the way, go ahead and walk sideways 4) Use both of your hands to offer tea or coffee 5）Address properly when introducing each other 6) Giving or recepting cards with both your hands 7) Do not force when customer wants to leave 8)Seeing off and saying goodbye Introduction Mention authority figures first and introduce others to them. Introduce a younger person to an older person. Always stand up. Shake hands. Do not give yourself an “honorific” such as Mr., Miss., Mrs.,or Dr. Bussiness Card Etiquette When to give 1 how to give and receive 2 what to pay attention 3 When? When not? when the person show interest when the person want to work with you When attend religious services or funerals when send a letter of congratulations How to receive a name card? Say thank you Read the card first put it in the card file Dont play with it Dont put it in the pocket(trousers) How to give a name card? wait to be introduced 1 give the leader first 3 smile with your both hand 2 present it with the printed side up 4 Picture Sept.22 2015 What to pay attention？ Always keep your business card clean and prestigious. Do not give your card with your left hand.It is an insult in western country. Never write on the face of the card Do not place cards in your back pocket and sit on it. Never lose a card and then ask for a new card. 模板来自于 * 西方办公室礼仪文化 谢晓庆 沈银珠 覃小蓉 刘彩霞 杨雪娇 王 芬 王 越 丘 纤 Western Office Etiquette Culture appearance etiquette Appearance, Dress, Manner communication etiquette Reception, Introduction, Card, Call, Handshake others Improper behavior in office, taking elevator Appearance ——The reflection of aesthetics 01 Hair 02 face 03 hand Image means victory Beautiful in appearance and clever in mind Hair care healthy(健康) elegant（秀美） clean（干净） neat（整洁） Hair style Tall and strong women: simple short hair, free ,easy The tall and slim women: long and curly hair The short women: short hair or updo(盘发) Fac