信息化项目实施与应用的一个质量标准体系(国外英文资料).docVIP

信息化项目实施与应用的一个质量标准体系(国外英文资料) A quality standard system for the implementation and application of information projects For / Reprint: Li Jinhua release time: 2004-5-12 browser: 96 1, the definition of quality and quality management of the basic content According to ISO9000, quality is the sum of the characteristics that reflect the ability of an entity to satisfy explicit and implicit needs. For this abstract concept, the quality can be defined from consistency and adaptability with requirements. Consistency with requirements means that the process and results of the project meet the requirements of the written specification. Applicability is the result of a project that can be used as planned. The quality defined from the users point of view is the measure of how satisfied the user is with a product (including related services). The main purpose of project quality management is to ensure that the project meets the needs it meets. Quality is generally defined by defining delivery standards which include various characteristics and requirements that these characteristics meet. In addition, quality also includes requirements for the process of the project, such as the specifications and standards that should be followed in the implementation process, and the evidence required to provide effective implementation of the process. Therefore, quality management primarily monitors the deliverables and execution processes of the project to ensure that they meet the relevant standards, while ensuring that nonconformities are eliminated in the proper manner. In the actual IT project quality management, quality management always revolves around the quality assurance process and the quality control process in two aspects. These two processes interact and may intersect in practical applications. Quality assurance is a planned, systematic activity implemented in the project process to ensure that the project meets relevant standards. Typical examples are reviews and audits. Quality