企业寻求高事迹的方法(国外英语资料).docVIP

企业追求高业绩的方法(国外英语资料) The companys business health depends on employee engagement and customer satisfaction, focusing on the long-term performance of the company. Three attention must be strengthened and in some places a change must be made. Employee engagement and customer satisfaction are indicators of growth and profitability. In some areas of the enterprise, employee engagement and initiative, service to customers, and contributions to innovation are top-notch. But there are some areas that have been unsatisfactory. The emphasis on improving financial performance over the years has greatly weakened business health concerns, leaving a series of urgent problems to be solved in some businesses. These problems need to be addressed. For enterprises, financial performance is undoubtedly very important, each enterprise needs to calculate the profit and loss, net income, return on investment, cash flow, economic value added (EVA) and so on to measure it. And companies that have not yet done so should do so, and they know that too. However, examining the financial situation alone is not sufficient to measure overall performance and is not sufficient to measure health. Think of the soft side of strategy as the cornerstone of success in strategy. They should be one, not one. Look at performance from a broader perspective. In fact, most companies also consider information other than financial conditions in order to measure operational performance. But even if it were to look at other important aspects, it was only occasionally. One of these is organizational performance, which can affect health and performance as much as operational problems. Lower employee retention rates and bad succession plans are just as worrying as bad business. Another aspect of the performance is market performance. This can be measured by the percentage of customer satisfaction and the level of customer churn. In some major businesses, the idea of customer centric has been promoting the growth of ent