商务函电chapter 12 complaint and coclaim.pptVIP

Chapter 11 Complaints and Claims Business English Correspondence Complaints and Claims Information Related On execution of a sales contract, both the seller and the buyer must abide by the terms and conditions of the contract and strictly perform their respective obligations. If one of the parties breaches the contract, the other may run into trouble, or suffer great losses. In this case, the affected party can either make a complain or a claim. Information Related Information Related What is a complaint (投诉)? Request the defaulter to make sure that such things will not happen again. Reasons for a buyer to make a complaint on a seller Sample Letter 1 Words and Phrases Sample letter 1 Sample Letter 1: complaint about wrong goods Writing Steps  Useful Expression Useful Expression Sample Letter 3 : complaint about poor quality Words and Phrases Sample letter 1 Sample letter 3 Writing Steps  Useful Expression Useful Expression Sample Letter 2 : accept the complaint Words and Phrases refer (vt./ vi.) a. We refer you to （请你参阅） our letter of December 22. b. We refer to （关于）your letter of December 22. c. Your enquiry for walnuts has been referred to（转交） us for attention. d. We wish to refer you to our bank. 我们希望你方去询问我们银行。 Writing Steps  Useful Expression Sample Letter 4: reject the complaint Words and Phrases Writing Steps  Useful Expression Useful Expression claim n. 向某人提出索赔 to lodge/raise/file/make/lay/register/render/enter/put in/ bring up/ set up a claim against/with/on sb. 因破损（包装不良）提出索赔 to lodge a claim for damage (poor packing) 对该批货物提出10 000美元索赔 to lodge a claim for 10 000$ on the goods Useful Expression claim vt. to claim US $ 10 000 索赔美元一万元 to claim a compensation of US $ 10 000 要求赔偿美元一万元 to claim US $ 10 000 for damage 因损坏而索赔美元一万元 to claim US $ 10 000 on the goods 对该货物索赔美元一万元 Useful expression: On Defective Packing Useful Expression: On Shortage The consignment covering our Order No. … arrived last wee