The Design of Everyday Things - 李凡希的Blog Free as.PDFVIP

The Design of Everyday Things Byron Li Copyright 2009 Trend Micro Inc. Its Not Your Fault Donald A. Norman His Book Classification 03/17/11 3 Norman Door Why • Learn to think from different aspects • Contribute to our product design • Improve our customer insight • Its interesting Classification 03/17/11 5 Conceptual Model Design Mental Pattern Model Designer User System System Behavior Case Study Seven Stages of Action • Forming the goal • Forming the intention Gulf of execution • Specifying an action • Executing the action • Perceiving the state of the world • Interpreting the state of the world Gulf of evaluation • Evaluating the outcome Feedback Visibility • Telephone vs. car • Control panel of a VCR • Shutter release button of a digital camera • Important for solving the gap between evaluation and execution Item 功能 操作步骤 1 拨总机 拨 101 2 拨外线 拨0 – 外线号码 3 拨分机 拨分机号 4 预约外线 拨0 – 忙音– 转接键– *0 – 挂机 取消预约 拨#0 – 挂机 5 预约内线 拨分机号– 忙音– 转接键– *0 – 挂机 取消预约 拨#0 – 挂机 6 代接电话 听到铃声– 拨*7 7 电话转接 通话中– 转接键– 转接分机号 a. 听到回铃音– 挂机 b. 听到忙音– 转接键接回来 8 三方通话 通话中– 转接键 – 拨 第三人号码 – 通话后 – 转接 键