八百客公司简介.pptVIP

* * * * I prefer option B, thought I think we have to make that decision in the context of how it fits between Sales and Support. Somehow we need to draw out the fact that these people are all working to service a customer. Ideally we’d use the same customer (red shirt) and make the woman (at the table in step 6 of the sales process map) be the account manager and the guy in the tan shirt (also at the table) be the support agent. The overall flow of this looks like it’s a puzzle piece that fits in with sales and support maps, but it’s the same shape as the sales map. Do you think it would be better as a linear path? Acquire New Customers and Grow Your Business Advertise Your Business on Google People Click on Your Ad Capture Leads from Your Website Manage the Follow Up Process Convert Leads into Customers Manage the Relationship Manage Relationships and Flow Up Activities Get a Call from the Customer Search Salesforce Gather Insight Log Call Notes Assign a Task Follow Up Manage Relationships and Flow Up Activities (Option B) Open a Task Review the Account Call the Customer Log Call Notes Assign a Task Follow Up Resolve Support Cases and Reduce Support Costs 13. Customer Logs a Case 14. Case is Assigned 15. Agent Researches the Entitlements 16. Agent Researches the Solution 17. Communicates Solution to Customer 18. Closes Case If we went with metrics at the bottom instead of more characters the metrics you’d want to track would be. -TOP ACCOUNTS -OPEN TASKS -# OF ACTIVITIES -ADD-ON BUSINESS * * * 八百客(北京)软件技术有限公司 公司介绍 创新历史 里程碑 发展前景 产品介绍 合作伙伴 成功案例 八百客简介 八百客公司（北京）软件技术有限公司为美资WOFE公司，2004年6月拓展中国市场，拥有自主知识产权。 全球领先的下一代企业管理软件供应商，致力于向客户提供以管理自动化为核心的系统、服务和解决方案，基于互利双赢和由此产生的企业价值增长的郑重承诺，八百客为企业提供建设与成长战略和技术支持。 800APP是SAAS领域内的领先者，中国SAAS的发起者，是国内在线注册人数最多、用户量最大的软件服务商。八百客在坚持SaaS理念下，最先推出了全球首个中文PaaS（Platform-as-a-Service）在线企业管理软件平台800APP.com，将即需即用型企业管理软件推向专业化、系统化、标准化、国际化。 八百客现有北京、香港、美国三处技术支持团队，拥有技术工程师近百名，行业咨询专家30余名。付费用户涉及电子商务、设备机械、制造、咨询、教育、医疗、物流、连锁店面等在内的二十余个行业，行业解决方案超过8