干事流程3(国外英文资料).docVIP

服务流程3 Gold emperor club Integral working procedure Policy: According to the companys requirement standard, cooperate with the department leader to make the service work. Objective: Provide the service health guarantee for the working site to ensure the normal operation of the first line and the normal operation of the customers consumption. Application: One, before welcoming: In addition to the daily opening of the concierge, the concierge should check the schedule and check with the reception desk. To make good use of the areas of the department in the area of health and supply. The receptionist will be responsible for the daily supervision of the marketing personnel (the princess, the deputy, the public relations department, and the administrative personnel at all levels). To stand up in accordance with the prescribed time and standard position. Two, greeting guests: Greet the guests with a smile and warm voice as they approach three metres. good evening, Sir/miss, welcome to king! Requirement: when you salute, you must look respectfully at the guests Smile on your face, chest up, and bow to 35 degrees. All voices are required to be uniform. Three, with a: Say hello to the first door on the right by a guest after leading the guests this way please Sir, may I have your a few; do you have a reservation confirmation after the number of the guests, according to the guests consumption demand according to predetermined table row houses and reception room will be the guest to accurately, inform receptionist into XX XX a VIP/guest rooms or XX XX rooms reservation Mr. X to into receptionist according to gate information recorded on the table row houses. Note: the receptionist will inform the regional director of the reception when he receives the packet information. Link: the regional supervisor and the waiter will open the room door, light, TV and equipment to greet the guests at the door after the notice. Second, the service: Introduction: Regional head and the waiter s