物业项目客服主管岗位工作职责.docVIP

物业项目客服主管岗位工作职责 物业项目客服主管岗位工作职责提要：负责分管客户服务或楼宇管理员对所管辖区域物业服务管理费、特约服务费、有偿服务费的收缴工作进行监督、指导； 客服主管岗位工作职责 直接上级：客户服务经理 工作调度：服务值班室 1、在客户服务经理领导、物业服务值班室的工作监督下，按本项目物业服务管理工作程序，负责分管区域客户服务或楼宇管理员的各项服务管理工作。 2、负责对所管辖区域的日常服务质量巡视、检查，并且填写巡检记录；对发现的问题及时整改，同时报服务值班室登记备案。 3、负责提示所分管的客户服务或楼宇管理员对各自责任范围内重点业主提供相应关注服务工作。 4、负责分管客户服务或楼宇管理员对所管辖区域物业服务管理费、特约服务费、有偿服务费的收缴工作进行监督、指导；并且承担管辖区域完成收费任务指标的责任。 5、负责对所分管的客户服务或楼宇管理员服务质量进行直接指导，促其掌握正确服务程序。 6、负责组织工作晨会，总结昨日工作，提出注意事项，安排当日巡检。 7、接受业主投诉，按本项目部《投诉处理程序》报服务值班室后按批示下达处理决定。 8、负责对所分管客户服务职工做出工作质量评价并报至客户服务经理。 9、完成客户服务经理交办的其他工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network,