物业项目前台客服助理岗位职责.docVIP

物业项目前台客服助理岗位职责 物业项目前台客服助理岗位职责提要：建立、健全住户交楼资料、室内装修资料和住户报修、各项服务的记录等档案管理工作，并建立和促进电脑化管理，提高工作效率 物业项目前台客服助理岗位职责 1．0目的 为规范服务中心客户服务部前台客服助理的工作，带领前台客服助理为业户提供优质高效的服务。 2．0适用范围 在管楼盘的客服组前台客服助理。 3．0职责 3．1认真贯彻关于物业管理的各项法规、政策，组织落实上级领导下达的有关任务。 3．2按公司制定的物业管理质量体系的运作方法、标准要求，实施前台服务与管理。 3．3负责前台对业主/客户的来访/来电接待工作及客服日常事务工作的管理。 3．4合理调配前台客服人员分工与协作，责任落实到人，确保各项服务处于良好的运作状态。 3．5建立、健全住户交楼资料、室内装修资料和住户报修、各项服务的记录等档案管理工作，并建立和促进电脑化管理，提高工作效率。 3．6熟悉掌握物业管理的有关法律、法规，处理好业主投诉，积极维护公司利益和声誉。 3．7积极做好与各部门相互沟通、协调和配合工作。 3．8做好前台日工作统计，周报及未处理完成情况汇总、周工作总结与计划。 3．9统计有关收楼、装修、交楼、出租的户数。 3．10业主来访来电、回访表、投诉、工作任务单的汇总。 3．11负责空置单元锁匙及业主托管锁匙的管理。 3．12做好上级领导交办的各项工作任务。 编制：zz 审核： 批准: Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education