物业维修工的服务规范及考核标准.docVIP

物业维修工的服务规范及考核标准 物业维修工的服务规范及考核标准提要：严格遵守”首问负责制”，即当客户报修、投诉及咨询其它事宜时，无论是否与本职专业相关也必须负责协调处理，直至客户满意 更多资源来 物业维修工的服务规范及考核标准 一、维修工必须服从领导安排，对待本职工作认真负责。 二、维修工应努力提高自己的专业技能，在熟练掌握的基础上，学习水、电、土建等基本知识和操作规范，争取做到一人多能，适应办公楼维修工作的需要。 三、维修工要经常巡视，保证上下水、排污管道畅通，供水、供电系统的正常工作，如发现有损坏、隐患或其它不正常情况，应及时处理并通知有关部门。 四、维修工要严格按安全操作规程检修作业，防止发生安全事故。 五、维修工到办公室内维修时，要做到文明礼貌、主动热情，直至客户满意为止。 六、严格遵守”首问负责制”，即当客户报修、投诉及咨询其它事宜时，无论是否与本职专业相关也必须负责协调处理，直至客户满意。 七、维修工必须严格遵守公司的各项规章制度、维修工作职责和各项考评标准。 奖罚标准： ①月考评分90分以上（包括90分）正常发放工资 ②月考评分80分以上（包括80分）扣发当月工资50元 ③月考评分80分以下（不包括80分）扣发当月工资100元 ④维修工连续三个月为100分以资鼓励，连续三个月为90分以下根据情况给予辞退调岗处分。 检查人员：品质管理部负责日常考核，巡查访问，管理处负责日常检查，综合评分。 检查标准：按考核标准逐项检查，达到标准不扣分。 检查时间：随时抽查，不定期。 维修工工作岗位考核标准表（略） Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. T