物业案例：工作不细致，导致业主投诉.docVIP

物业案例：工作不细致，导致业主投诉 物业案例：工作不细致，导致业主投诉提要：评述：上述事件说明以下几方面的问题：1、对公司提出的服务宗旨--规范管理、业主至上、情感服务有出入，我们提倡的情感服务也就是微笑服务 精品源自保洁 物业案例：工作不细致，导致业主投诉 事件：某日，丰乐居6幢某房业主潘生夫妇高高兴兴来到管理处，准备交清今年管理费，潘生夫妇走到管理处门口时，两人站在门口约有一分钟，见没有工作人员与其打招呼，便径直朝财务室走去，并阴着脸向财务人员说明来意，财务人员立即拿出收费凭据和收款收据，财务人员一看凭据，该房除本月的管理费外尚欠着一、二份的水电、管理费，财务向业主作了说明，潘太感到十分的诧异：她本人于上月的18日亲自来交的，可能是管理处财务搞错了，并强调自己记得非常清楚。这时财务人员也据理力争自己不会出错。潘生夫妇俩连本月的管理费都没有交，就生气的走了。 下午，潘生夫妇拿着一、二月份的收款收据怒气冲冲的来到管理处，要找管理处讨说法，经协调，潘生夫妇不再追究责任，此事才得以平息。 评述：上述事件说明以下几方面的问题：1、对公司提出的服务宗旨--规范管理、业主至上、情感服务有出入，我们提倡的情感服务也就是微笑服务，我们的工作人员没有这种意识。2、财务的业主水平不熟，有待进一步提高。3、处理事务不灵活，发现有偏差时，应主动请求业主配合查帐，发现错误时主动向业主致歉。4、遇到类似事情时应主动向上级汇报，寻求解决方案。 管理处 200**年3月 精品源自保洁 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and manageme