物业助理的岗位职责（六）.docVIP

物业助理的岗位职责（六） 物业助理的岗位职责（六）提要：岗位职责】处理投诉，合理安排维修、清洁、绿化等服务工作。及时跟进，记录住户要求与投诉，遇有重大问题上报主任、经理。 源自物管学堂 物业助理的岗位职责（六） 【管理层级关系】 直接上级：物业主任 【技能要求】 1.基本素质：服务热情，具有很强的住处沟通能力，能够熟练的打字和电脑操作。 2.自然条件：年龄在20岁以上。五官端正，口齿清楚，气质高雅。身高：男：170~米，女~米。 3.文化程序：大专或同等文化程度，专业英语为宜。 4.外语水平：熟练掌握英文，达到高级水平。 5.工作经验：具有一年以上相关工作经验。 6.特殊要求：性格活泼，思维敏捷，理解能力和自控能力强，善于应变。 【岗位职责】 1.处理投诉，合理安排维修、清洁、绿化等服务工作。 2.及时跟进，记录住户要求与投诉，遇有重大问题上报主任、经理。 3.办理业户各项零星服务费用的交付与退还。 4.办理入住业户的相关证件（出入证、临时证、服务人员出入证、车证）。 5.了解维修、清洁、绿化服务工作程序及收费标准。 6.了解俱乐部及园区相关附属设施的业务范围，内容及营业时间。 7.草拟、发放各种住户通知，熟悉并可以合理解释其内容。 8.每月汇总住户宅内的零星抄报水、电、燃气读数报会计部。 9.协助维修、绿化、清洁服务人员做好与住户的语言沟通。 10.及时收集、整理归档住户信息资料。 源自物管学堂 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education