跨部门沟通技巧试题和答案.docVIP

考试得分 93 课程考试已完成，现在进入下一步制订改进计划！本次考试你获得6.0学分！ 窗体顶端  HTMLCONTROL Forms.HTML:Hidden.1  HTMLCONTROL Forms.HTML:Hidden.1  HTMLCONTROL Forms.HTML:Hidden.1  HTMLCONTROL Forms.HTML:Hidden.1  HTMLCONTROL Forms.HTML:Hidden.1  HTMLCONTROL Forms.HTML:Hidden.1  单选题 正确 1.跨部门协作困难最关键的是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?企业的组织方式不同  HTMLCONTROL Forms.HTML:Option.1 ?B?没有协作标准  HTMLCONTROL Forms.HTML:Option.1 ?C?缺乏沟通  HTMLCONTROL Forms.HTML:Option.1 ?D?没有合作 正确 2.在实际中，企业最常采用的也是最有效的沟通技巧是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?实行岗位轮换  HTMLCONTROL Forms.HTML:Option.1 ?B?赞美对方  HTMLCONTROL Forms.HTML:Option.1 ?C?用道具  HTMLCONTROL Forms.HTML:Option.1 ?D?闲聊 正确 3.处理抱怨的方法：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?提炼出20%的进行处理  HTMLCONTROL Forms.HTML:Option.1 ?B?提炼出80%的进行处理  HTMLCONTROL Forms.HTML:Option.1 ?C?提炼出60%的进行处理  HTMLCONTROL Forms.HTML:Option.1 ?D?提炼出70%的进行处理 正确 4.不属于因人而异的关键因素的是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?性格  HTMLCONTROL Forms.HTML:Option.1 ?B?固有心理  HTMLCONTROL Forms.HTML:Option.1 ?C?价值观  HTMLCONTROL Forms.HTML:Option.1 ?D?爱好 正确 5.不属于营造良好的沟通氛围技巧的是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?融洽的题外话  HTMLCONTROL Forms.HTML:Option.1 ?B?赞美  HTMLCONTROL Forms.HTML:Option.1 ?C?保持距离  HTMLCONTROL Forms.HTML:Option.1 ?D?善用道具 正确 6.面对多难问题，在寻找最佳答案过程中最关键的一招是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?明确自己是否有发言权  HTMLCONTROL Forms.HTML:Option.1 ?B?站在专业的角度  HTMLCONTROL Forms.HTML:Option.1 ?C?顾全大局  HTMLCONTROL Forms.HTML:Option.1 ?D?团队合作 正确 7.目前跨部门沟通越来越多的一个趋势是：  HTMLCONTROL Forms.HTML:Hidden.1   HTMLCONTROL Forms.HTML:Option.1 ?A?电话沟通  HTMLCONTROL Forms.HTML:Option.1 ?B?网络沟通  HTMLCONTROL Forms.HTML:Option.1 ?C?邮件沟通  HTMLCONTROL Forms.HTML:Option.1 ?D?面对