NLANDMPIREUNITEDWAY211EPICAssuranceCoordinator.pdfVIP

INLAND EMPIRE UNITED WAY 211 EPIC Assurance Coordinator Inland Empire United Way is a leading nonprofit organization devoted to strengthening the Inland Empire by investing in the lives and futures of those in need. By operating several direct service programs and collaborating with a network of strong community partners, IEUW seeks to build brighter futures for youth and families in the areas of education, health, and financial stability. IEUW seeks talented, motivated team members who are passionate about improving our community and who are looking to be part of a dynamic team working to make EPIC changes in the Inland Empire. Program Description Inland Empire United Way’s 211 San Bernardino County provides timely, effective access to accurate and comprehensive information and referral (IR) for the residents of San Bernardino County and provides public information support in times of disaster. Operating a free, easy–to-access information line and website 24 hours per day, 7 days per week, 211 is the County’s leader in quality health and social service information management. Position Overview Under the purview of the 211 Operations Manager, the 211 EPIC Quality Assurance Coordinator is responsible for assessing and determining service quality of all call handling activities and database maintenance. The Quality Assurance coordinator will work collaboratively with his/her teams to provide high quality, person–centric service to the communities of San Bernardino County with a focus on staff development, quality assurance, attainment of operational goals and overall service-level performance and monitoring by effectively planning, delegating and