BombThreatTelephoneChecklist.docVIP

BOMB THREAT TELEPHONE CHECKLIST  PAGE 3 BOTTOM LINE RISK PTY LTD Bomb Threat Telephone Checklist 炸弹恐吓电话检查列表 BOMB THREAT TELEPHONE CHECKLIST  PAGE 1 BOTTOM LINE RISK PTY LTD Special instructions for switchboard operators 电话总机接线生的特殊指示 The chances are that a bomb threat call may not be directed to an individual, but rather to the person who first answers the call, normally the switchboard operator. 大多数时候，炸弹恐吓电话并不是直接要借到某个人，而往往是第一个接到的人接听这个电话，通常就是电话总机。 It is therefore imperative that switchboard operators (including relief operators) are fully aware of how to handle threat calls. They should concentrate on listening and directing others where required. 所以，让电话总机(包括换班的总机)完全知道如何来处理这些恐吓电话就非常有必要。他们应该在要求的地方聚精会神地听电话并给予其他以指示。 As soon as possible after the call, a report should be prepared for investigators. 一旦电话结束，总机必须马上准备一个报告给调查人员。 The first consideration however should be the notification of the call to the Assistant Manager or Security Manager who will follow a predetermined course of action. 第一个要考虑到应该给予通知是大堂经理或者保安部经理，他们会根据预先决定的程序采取行动。 During the call 在接听电话过程中 Keep calm. Act normally. Listen very carefully to the caller. Take down the exact words of the message. 保持。举止要自然。仔细倾听致电者的讲话。把致电人的话精确地记录下来。 Date / Time of call: __________________________ 日期/致电的时间 The Questions 问题 After the threat message has been delivered, ask the following questions unless information has already been given in the original message. 在恐吓信息被送达后，除非以下信息已经包含在原信息中，否则要询问以下问题： When is the bomb going to explode? __________________________ 炸弹将在哪里爆炸？ Where did you put the bomb? __________________________ 你把炸弹放在哪儿了？ When did you put it there? __________________________ 你什么时候放在那里的？ What does the bomb look like? __________________________ 炸弹看上去是什么样子的？ What kind of bomb is it? __________________________ 这是何种炸弹？ What will make the bomb explode? __________________________ 如何引爆这个炸弹？ Who placed the bomb? __________________________ 谁放的炸弹？ Why was the bomb placed? __________________________ 为什么要