Chapter 1 THE INFORMATION AGE IN WHICH YOU LIVE Changing the Face ....ppt.pptVIP

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Chapter 1 THE INFORMATION AGE IN WHICH YOU LIVE Changing the Face ....ppt.ppt

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Chapter 1 THE INFORMATION AGE IN WHICH YOU LIVE Changing the Face ....ppt

Data becoming information 04/21/1944 The date an employee was born How soon will this employee retire? What do we do when they retire? How will it impact us when she retires? Do we want to convince her not to retire? Do we want to offer early retirement? Buyer Power Buyer power – high when buyers have many choices and low when their choices are few Competitive advantages are created to get buyers to stay with a given company NetFlix – set up and maintain your movie list United Airlines – frequent flyer program Apple iTunes – buy/manage your music Dell – customize a computer purchase Buyer Power Competitive advantage – providing a product or service in a way that customers value more than what the competition is able to do First-mover advantage – significant impact on gaining market share by being the first to market with a competitive advantage All competitive advantages are fleeting E.G., all airlines now have frequent flyer programs Supplier Power Supplier power – high when buyers have few choices and low when choices are many The opposite of buyer power Threat of Substitute Products and Services Threat of substitute products and services – high when there are many alternatives for buyers and low when there are few alternatives Switching costs can reduce this threat Switching cost – a cost that makes buyers reluctant to switch to another product/service Long-term contract with financial penalty Great service Personalized products based on purchase history Threat of New Entrants Threat of new entrants – high when it is easy for competitors to enter the market and low when entry barriers are significant Entry barrier – product or service feature that customers have come to expect and that must be offered by an entering organization Banking – ATMs, online bill pay, etc Rivalry Among Existing Competitors Rivalry among existing competitors – high when competition is fierce and low when competition is more complacent General trend is toward more competition in almost a