Do It Yourself Metrics North Idaho College做自己的度量北爱达荷学院.pptVIP

* An Introduction to Story Metrics * An Introduction to Story Metrics  * An Introduction to Story Metrics Metrics Tools Implementation Guide – adds rigor and structure Answer Key – “cheat sheet” for developing metrics Process Documentation – How to * An Introduction to Story Metrics The Complete Metric “Pallet” Metric Name Purpose Metric Area/Category Customer Graphical Representation Explanation Metrics Analysis Measures used to Develop Metric Collection Schema Schedule Assumptions and Constraints Related Metrics and Data Dependencies Lessons Learned * An Introduction to Story Metrics The Primary Metric Colors Purpose Graphical Representation Explanation Metrics Analysis Measures used to develop Metric * An Introduction to Story Metrics Information Needs Value to Organization Management of Resources Effectiveness Efficiency Human Resources Visibility Delivery Customer Satisfaction Customer Service Cost Time Quality Training Resource Allocation Reward Recognition Employee Satisfaction Work Environment Project/program Status Strat. Planning Goal Attainment Priority Setting Communications Customer view Business view Worker view Management view * An Introduction to Story Metrics  Hands-On Session * An Introduction to Story Metrics Designing your first metric * An Introduction to Story Metrics 1. What is your root question? 2. Visualize the Answer 3. Identify the Measures 4. Find the data Summary Embrace the Opportunity Start with the Question Draw the Picture Tell a Complete Story Repeat - Tweak - Delete * An Introduction to Story Metrics Q A * An Introduction to Story Metrics Martin Klubeck Strategy Planning Consultant, Office of Information Technologies, University of Notre Dame 574-631-5447 Klubeck.1@nd.edu * An Introduction to Story Metrics Effectiveness S A M P L E * An Introduction to Story Metrics Efficiency S A M P L E * An Introduction to Story Metrics * Again, data is the simplest form, measures become a little more complicated and info