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摘 要 知识经济的到来使人才竞争成为企业竞争的关键，雇员流失问题日渐凸显，雇员高流失现象甚至将危及企业的生存和发展。随着我国零售行业的全面开放，零售企业规模的扩张引起“人才争夺战”。针对这一现实问题，本文通过对家乐福新安店雇员流失的个案研究，希望对国内的零售企业有一定的指导和借鉴意义。 本文首先分析选题的研究背景，阐述研究问题以及研究目的和意义，说明研究方法和框架。然后结合前人对雇员流失的研究成果，对企业雇员流失的一般性影响因素进行归纳和梳理，在此基础上结合零售企业的特点建立起零售企业雇员流失研究模型。通过对家乐福 新安店的调研，笔者对其雇员流失情况进行了描述性分析，根据零售企业雇员流失研究模型，采用问卷调查分析的方法，揭示出雇员工作满意度以及外部可供选择的工作机会作为社会经济环境、企业环境和个人因素的中介因素，对雇员流失产生作用的结论。最后，本文针对家乐福人力资源管理战略的三个阶段影响雇员满意度的主要因素，分别提出雇员保持策略的建议。 关键词：雇员流失 零售企业 保持策略 ABSTRACT The arrival of the knowledge economy makes talents’ competition become the key point of the competition between enterprises. The problem of employee turnover is more obvious and the high loss of employees will even threaten the survival and development of enterprises. With the opening-up of China’s retail industry, the expansion of retail enterprises leads to “the battle for talents”. The author wishes to bring some guidance and reference to retail enterprises through the case study of the employee turnover in Carrefour’s xinanstore. This article firstly analyses the research background, issue, goal and significance; explains the research methods and the framework. Then based on the predecessors’ findings of the employee turnover, the author summarizes the general influencing factors of employee turnover. After that, combined with the characteristics of retail enterprises, the article establishes the research model of employee turnover in retail enterprises. This article gives a descriptive analysis to Carrefour’s employee turnover. According to the research model and the questionnaire survey, the article reveals that job satisfaction and external alternative job opportunities have effects on employee turnover as intermediary factors. Finally, in terms of the main influencing factors in the three stages of Carrefour’s HRM strategy, the author puts forward the employee retention strategies accordingly. KEY WORDS: Employee Turnover Retail enterprises Retention Strategies目 录 第一章 研究概述..................................