(SalesEnglishcomplete.docVIP

Lesson one 1．Vocabulary词汇 Corporate Guest商务客户 FIT 散客 Group团队 Traveler游客 Walk-in自来客 Average Room Rate平均房价 Long-staying Guest Discount长住客优惠价 Long-staying Guest长住客 Competitor竞争对手 2．Sentences句型 Good morning /evening/ afternoon Sir / Madam, welcome to our hotel! 早上好/晚上好/下午好，先生/女士，欢迎光临！ Thank you for choosing our hotel! 感谢你选择我们酒店！ It is glade to see you again, Sir / Madam. 很高兴再次见到您，先生/女士。 What can I do for you Sir / Madam? 有什么可以帮您，先生/女士？ Please take a seat, Sir/Madam. 先生/女士, 请坐。 Could you please come this way? 请这边走好吗？ Thank you for staying with us! 感谢您在我们酒店下榻! Lesson Two 1．Vocabulary词汇 Rack Rate门市价 Tariff价格表 Package /Wedding Package套餐/婚宴套餐 Commission佣金 Market Share市场客源分配 Ad / Advertisement广告 Travel Agency旅行社 Banner横幅 Poster海报 Flyer宣传页 2．Sentences句型 Sorry to have kept you waiting. 对不起，让您久等了。 We hope to see you again in the near future! 希望能很快能再见到您! Have a nice/safe trip! 一路平安。 Wish you a pleasant journey! Good luck! 祝您旅途愉快!祝好运! Have a nice day! 祝您一天都愉快！ You are welcome! 不客气！ Thank you for your advice (information, help). 谢谢您的忠告（信息，帮助)。 Ill check it at once and call you back. 我立即查一下并给您回电。 I see, we will do our best to help you. 我明白了, 我们会尽力帮您。 Lesson Three 1．Vocabulary词汇 Brochure宣传册 Commercial商业广告 Fact Sheet（酒店）简介 Sales Kit营销套册 Give-away赠品 Logo（酒店）店标 Target Market目标市场 Marketing Strategy营销策略 Media媒体 Picture照片 2．Sentences句型 We hope well have another chance of serving you. 我们希望还会有机会为您效劳。 It’s my pleasure. 非常高兴为您服务。 Just a moment, please. 请稍等一下。 I’ll be with you in a moment, Sir/Madam. 我马上就来，先生/女士。 I’ll go and get it to you right away, Sir/Madam. 我马上去给您拿来，先生/女士。 I’ll report this matter to our manager immediately, Sir/Madam. 我将向经理汇报此事。 We can discuss any further details later. 我们一会儿可以进一步讨论细节。 Would you mind waiting for a little moment, please? 您介不介意稍等一会儿? I’m so sorry to hear that. 听到这个消息我很难过。 Lesson Four 1．Vocabulary词汇 Public Relations公共关系 Press Release新闻发布 Promotion推广 Sales Call电话拜访 TV Station电视台 Radio Station电台