8D Process chinese.pptVIP

WKK TECHNOLOGY LTD王氏港建科技有限公司 Problem Solving Process – 8D Objective目的 ◆ To set forth a methodology of problem solving process adopting 8 discipline. 采用8D原则建立一个解决问题的方法 Problem Solving Process – 8D Scope范围 ◆ The 8D problem solving process will be proceeded at the following conditions: 8D方法适用于以下情形： - All the internal major nonconformity identified in WKK which doesn’t meet the defined requirements. WKK内部被识别的严重不符合项. - Customer Complaint unless otherwise required by customer. 处理客户投诉.当客户有要求时, - Corrective Action Request issued to WKK’s supplier. 要求供应商回复改善报告时,. Problem Solving Process – 8D WKKT CAR-8D Form Problem Solving Process – 8D问题解决流程-8步法 The 8 Discipline Steps in WKK WKK 8步法 ◆ D1 Setup a team to investigate the detected problem; 第一步 成立小组调查问题 ◆ D2 Describe the problem; 第二步 问题描述 ◆ D3 Investigate the causes: 第三步 调查问题原因 ◆ D4 Containment plan by site; 第四步 现场短期控制措施 ◆ D5 Permanent corrective action plan; 第五步 永久性纠正措施 ◆ D6 Verification of effectiveness; 第六步 确认行动效果 ◆ D7 Preventive action / corrective action impact; 第七步 预防措施/纠正措施影响 ◆ D8 Congratulations. 第八步 结束语 Problem Solving Process – 8D Definitions 定义 ◆ Containment action 短期措施 Actions taken to stop problems getting worse; 采取措施以防止问题恶化. ◆ Corrective action 纠正措施 Actions taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation in order to prevent recurrence. 采取措施以消除现有的不符合项, 过失或其它不良情况的原因, 防止再发生. ◆ Preventive action 预防措施 Actions taken to eliminate the causes of a potential nonconformity, defect or other undesirable situation in order to prevent occurrence 采取措施以消除潜在的不符合项, 过失或其它不良情况的原因, 预防发生. Problem Solving Process – 8D Complete the top section of CAR-8D Problem Solving Process – 8D D1 Setup a team to investigate the problem 第一步 成立小组调查问题 ◆ Identify and enlist the team members. 确定和召集小组成员.