Siebel CRM产品模块介绍.doc

Siebel CRM产品模块介绍 目录 Siebel Cross-Industry - Base Application 4 Siebel CRM Base 4 Siebel Cross-Industry - Tools and Servers 5 Siebel Tools 5 Siebel Test Automation Interface 5 Siebel Web UI Dynamic Development Kit (DDK) 5 Siebel Report Designer Professional 6 Siebel Report Designer 6 Siebel Server Extensions for Unix 6 Siebel Cross-Industry - General Options 6 Siebel Advanced Market Development Funds 6 Oracle Secure Enterprise Search (SES) 7 Oracle Secure Enterprise Search (SES) Connector 7 Siebel Advisor 7 Siebel Anywhere 8 Siebel Campaigns 8 Siebel Client Sync 8 Siebel Server Sync - Microsoft Exchange Server 9 Siebel Collaboration (for Microsoft SharePoint) 9 Siebel Configurator Administration Server 10 Siebel Configurator Runtime 10 Siebel Content Publishing 10 Siebel Contracts 10 Siebel Customer Content 11 Siebel?Customer Order Management Administrator Server 11 Siebel Customer Order Management Administration 11 Siebel CTI 11 Siebel CTI Connect 12 Siebel Data Quality 12 Siebel Deal Management 13 Siebel Dynamic Catalog 13 Siebel Dynamic Pricer 14 Siebel Employee Self-Service 14 Siebel Events Manager 14 Siebel Forecasting 15 Siebel Handheld 15 Siebel HelpDesk Online 16 Siebel Mobile Connector 16 Siebel Partner Manager 16 Siebel Quote and Order Capture 16 Siebel Quotes 17 Siebel Remote Client 18 Siebel Reports 18 Siebel Signature Capture Tool 18 Siebel Smart Answer for Employees 19 Siebel SmartScript 19 Siebel Store-and-Forward Messaging 19 Siebel Territory Management 20 Siebel Time and Expense Reporting 20 Siebel Wireless 21 Siebel Satmetrix Exchange Connector 21 Siebel Cross-Industry - Sales Options 21 Siebel?Enterprise Selling Process 21 Siebel Portfolio Management Process (PMP) 22 Siebel Proposals Presentations 22 Siebel?Target Account Selling 23 Siebel Cross-Industry - Service Options 23 Siebel Asset Management 23 Siebel Automated Discovery 23 Siebel Automated Service 24 Siebel Change Management 24 Siebel Email Response 24 Siebel Field Service 25 Siebel HelpDe