Service Specification in Tour Guiding(中英文对照).docVIP

Service Specification in Tour Guiding 1、What preparations in material should a local guide make before taking a tour? Paper schedule, IC card, flag, voucher of clearing for park entrance and food, evaluation form, Some cash, shopping paper for designated stores. (six answers are enough) 2、To avoid meeting a wrong group ,what is a local guide supposed to check in terms of the tour group information? Tour group name, tourist number, name of tour escort and national guide, travel agency’s logo 3、What jobs must be done by a national guide during his or her service preparation? 1）Be familiar with paper schedule 2）prepare necessary materials 3）contact relevant travel agency 4、What should a national guide do to provide the service in all upcoming tour stop? 1）Positively cooperate with local guide, 2）Supervise the implementing of schedule and service quality, 3）Attend to tourists, 4）Better reminding job and always be ready for eventualities, 5）Be a good shopping guide for tourists, 6）Remember jobs to contact and regulate 5、What does a local guide usually do for the preparation of meeting tour group? Get ready for guiding work, knowledge, material, appearance, psychology 6、What should a local guide do to ensure the well-prepared reception of a tour group? Tings to implement are vehicles, hotel room, meals, return tickets, contact national guide, know about unfamiliar touring spots 7、What work is a local guide supposed to do at the airport after the guests arrive? 1）Identify tour group, 2）Check the number of tourists, @服务规范部分 1、地陪接团前应做好哪些物质准备？ 上团前，按照该团旅游者人数在旅行社领取门票结算单、餐单、车单、带好旅游接待计划（即接团通知单）、导游证、导游旗、钱等必要物品。 2、为了避免错接的现象发生，地陪在接团时一般应该核对团队的哪些信息？ 核实团名（编号）、境外组团社或国内组团社名称、旅游团人数、领队或全陪姓名等。 3、全陪在服务准备阶段中主要应做好哪些工作？ 1）熟悉接待计划 2）物质准备 3）与地接社联系 4、全陪在各站服务中应做好哪些工作？ 1）与地陪积极配合 2）监督各地接待计划的实施和服务质量 3）留意旅游者的动向 4）做好提醒工作，处理突发问题和事件 5）当好旅游者的购物顾问 6）联络、协调工作 5、地陪在接团钱应做好哪些准备工作？ 业务准备、知识准备、物质准备、形象准备、心理准备 6、地陪在接团前应落实哪些接待事宜？ 落实旅行车辆、住房、用餐和返程票，与全陪联系，还有了解不熟悉的景点情况。 7、客人抵达机场后，地陪在机场应做好哪几项工作？ 1）辨认旅游团 2）核实人数 3）A