Practical Basic English 实用基础服务用语.docVIP

Practical Basic English 实用基础服务用语 Greeting 问候 Good morning / afternoon / evening! 早上好/下午好/晚上好 Mr. / Mrs. / Ms. + Family name XX先生/夫人/女士 Welcome to Mission Hills. 欢迎来到观澜湖 Nice / Great / Good to meet you. 很高兴见到您 How are you? / How do you do? 您好吗 How’s your day? / How’s everything going? 今天怎么样/您最近怎么样 Great! / Just so so. / Not too bad, thank you. 非常好/一般般/还行，谢谢 I hope you will enjoy your stay with us. 祝您此行愉快 Hope you enjoy your stay in China. 祝您的中国之行愉快 I haven’t seen you for a long time. 好久不见了 Offering Help 提供帮助 Don’t worry, let me help you. 别担心，我来帮您 May I help you, sir / madam? 有什么可以效劳，先生/小姐 What can I do for you? 有什么可以帮您 Let me help you. 让我来帮您 Is there anything I can do for you? 有什么可以为您效劳 Anything else I can do for you? 还有什么别的可以为您效劳 Please don’t hesitate to call us if you need any help. 有任何需求时欢迎联系我们 Showing Direction 指引方向 This way, please. 这边请 Follow me, please. 请跟我来 Let me show you the way, please. 我带您过去 Go straight this way, please! 沿着这条路直走 Go upstairs / downstairs 上楼/下楼 Turn left / right 左转/右转 It’s on the basement / first / second / third floor. 在地下室/一楼/二楼/三楼 It’s next to the Mountain Café. 在山景阁旁边 It’spposite the Cinnabar. 在大堂吧对面 You won’t miss it. 您不会错过的 It’s over there. 在那边（用手示意） It will take you 10 minutes to get there on foot / by car. 步行/开车过去大概要10分钟 Please turn left at the first turning. 在第一个岔路口左转 It’s is at the end of the corridor to the left. 在走廊尽头往左 The garage is two floors down. 车库是在地下二楼 It’s?in?the?lobby?near?the?main?entrance.? 在大厅靠近大门 Answering the Call 接听电话 Good morning, golf reception, 早上好，高球前台 Joy speaking, may I help you? 我是Joy，有什么可以帮您 May I ask who is calling please? 请问哪位 Hold on, please! 请不要挂机 Just a moment / minute, please! 请稍等 Sorry to keep you waiting. 不好意思让您久等了 Would you repeat the number? 请您重复一遍号码好吗 Sorryould you speak a little louder, please? 不好意思先生，请您大声一点好吗 Sorryould you speak slowly, please? 不好意思女士，请说慢一点好吗 Im afraid you dial the wrong number. 恐怕您拨错了号码 Sorry, he’s out, would you like to leave a message? 不好意思他暂时不在，您需要留言吗 Thanks for callin