网上购物消费者权益保护初稿.docVIP

网上购物的消费者权益保护 摘要 网络的迅猛发展使网上购物走入普通人生活当中，但是由于网上购物是一种新兴的购物方式，在其发展中存在诸如商品信息不对称、商家描述与实物不符、消费者个人信息的泄露以及物流公司赔偿责任不明确等各个问题，而这些问题的寻在使消费者的权益受到很大的损害。本文就是要从网上消费的现状和存在的问题入手，探讨解决保护消费者合法权益的较为合理的途径，为我国网上购物的发展提供良好的环境并填补我国立法在此方面的空白。 关键词 网上购物；消费者权益；现状；解决方法 ABSTRACT This is abstract in English. Middle the network rapid development causes on-line shopping to walk into the average person to live, but because on-line shopping is one emerging shopping way, has such as the commodity information not symmetry, the business description and the material object not symbol, the consumer individual information revelation as well as the physical distribution company liability of compensation in its development is not clear about and so on each question, but these questions seek are causing consumers rights and interests to receive the very big harm. This article is must obtains from on-line expense present situation and the existence question, a discussion solution consumer protection legitimate rights and interests more reasonable way, provides the good environment for our country on-line shoppings development and fills our country to legislate in this aspect blank. KEY WORDS On-line Shopping；Consumer Rights；Present Situation；Solution 目录 一、前言………………………………………………………………………………4 二、网络购物与传统购物的区别…………………………………………………………5 （一）网上购物与传统购物相比信息严重不对称……………………………………5 （二）网上交易还需要网络交易平台的参与…………………………………………5 （三）网上购物与传统购物最大的不同在于支付是在网上进行的…………………6 （四）网上购物与传统购物的交货方式也不同………………………………………6 三、网上购物的消费者权益现状…………………………………………………………6 （一）网上购物对消费者知情权的侵害………………………………………………6 1. 商品信息的不对称侵害了消费者的知情权……………………………………6 2. 商家的准入机制低，商品和商家信息的真实度无法保证……………………6 （二）第三方的权利义务范围的界定较为模糊………………………………………6 1. 网上交易平台……………………………………………………………………7 2. 物流运输公司……………………………………………………………………7 （三）网上购物最大的隐患在意电子支付平台的使用………………………………8 1. 电子平台支付类型………………………………………………………………8 2. 间接支付流程……………………………………………………………………8 3. 网上支付安全分析………………………………………………………………8 （四）网上购物的另外一个问题就是售后服务的缺失………………………………8 四、现有法律的不足 ……………………………………………………………………9 五、解决方法探讨 ………………………………………………………………………9 （一）加强立法和监管体系…………………