《电话用语-Angel》.pptVIP

一、 如何接听电话 在公司接听电话时，一般先报上自己的姓名与公司名称，eg：This is Angel of KDS. KDS ，may I help you? - Extension 0000 please. Please connect me with Extension8888- I‘m transferring /redirecting your call. 情况(一)：打电话的人找的是你自己 Is Diamond there?  Speaking,this is she. /Youre speaking to her. / This is Diamond /Thats me. 情况 (二) :打电话的人要找的人不在 May I speak to Mr. Gates?  Hes not here right now. /Hes out. /Hes in a meeting right now. /Youve just missed him. /Hes just stepped out. Is Brandon there? Brandon 在吗?  情况 (三) :打电话的人要找的人不在, 问对方是否要留言 Can I talk to Mark? Hes out for lunch right now. Would you like to leave a message? Hes not available right now. Can I take amessage? 情况(四) ：打电话的人问他要找的人何时回来 Do you know when he will be back?  I‘m sorry. I don’t know. /I have no idea. /He should be back in 20 minutes. 情况 (五) :打电话的人问他要找的人在哪里 Do you have any idea where he is? Sorry. I dont know. /Hes not at work right now. Do you want his phone number? 情况(六)： 打电话的人要找的人不在, 愿意接受对方的留言 Of course. Hold on for just a second so I can grab a pen and paper. Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来 Yes. Go ahead, please. 可以, 请继续 情况（七）：接受对方留言时听不清楚, 希望对方重复 When he comes back, can you have him call me at (000)  Can you repeat it, please? 能不能请你再重复一次?(Say) Again, please? 再说一次好吗?Pardon? 抱歉。(请再说一次)Come again, please? 再说一次好吗?I‘m sorry? 抱歉。(请再说一次) 二：如何结束电话对话 如果接待的是你的客户，也可以使用一些惯用的客套话，比如： Thank you for calling. Nice talking to you. Hope to see you again soon.  如果你是打电话的一方，可以这样结束通话： That’s all I have to say for now. Thank you for your trouble. Well-I’ll call you again later. 对话练习 (A：Receiver B: Mr．Kent) A：Hello，KDS．Can I help you？B：Hello．Yes．This is Kent of Oriental Ltd．We are interested in the motors advertised by you and I think the motors will find ready market in our country．A：May I have your specific inquiry？If you make an inquiry，we can offer you firm． B：Could you